PrescribeIT shut down on May 29, 2026 and FreedomRx retired on May 1. These are the practical guides we wish every Canadian pharmacy and clinic had on day one: what changed, what your options are, and how to get e-prescribing back online without the fax pile-up.
Kroll (TELUS Health) has an API, but not the kind most people searching for one expect. Here is what TELUS publicly documents, how add-ons and partners connect, why e-prescribing used a separate network, and how third-party prescription automation gets data into Kroll without an integration project.
Kroll is the TELUS Health pharmacy management system most Canadian community pharmacies run. What it does, the add-ons that matter, where the official Kroll User Guide and training live, and where staff time actually goes now that PrescribeIT is gone.
Canada Health Infoway and Santé Québec signed a four-year deal in July 2026 to keep PrescribeIT running as Prescription Québec, with no per-prescription fee. Here is what was agreed, why it worked in Quebec, and why pharmacies and clinics in the other provinces are still on fax.
PrescribeIT ran in seven provinces before it shut down on May 29, 2026. Quebec revived it, New Brunswick is moving to RxNet, and everyone else is on fax while vendors adopt the open standard. A province-by-province status for pharmacies and clinics.
A practical migration plan for Canadian pharmacies and clinics now that PrescribeIT has shut down: audit your prescription flow, pick a replacement path, and get back online in about a week.
FreedomRx shut down on May 1, 2026, four weeks before PrescribeIT. Here is what Accuro EMR clinics and Loblaw / Shoppers pharmacies lost, and the replacement transmission paths available now.
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